Shipping policy

Shipping Policy

Thank you for shopping with The Kaleido. We are committed to delivering your orders
safely and efficiently. Please review our Shipping Policy below.

1. Order Processing
• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next
business day.
• During product launches, sales, or peak seasons, processing times may be
extended.

2. Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your
location and courier service coverage.

3. Delivery Timelines
Estimated delivery times are as follows:
• Metro Cities: 2–5 business days
• Other Cities and Towns: 4–8 business days
• Remote Locations: 5–10 business days
Please note that these are estimated timelines and may vary due to unforeseen
circumstances.

4. Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before payment.
• The Kaleido may offer free shipping on selected orders, promotions, or minimum
purchase values from time to time.

5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email,
SMS, or WhatsApp containing your tracking details.
Customers can use the tracking information provided to monitor the status of their
shipment.

6. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due
to:
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier partner delays
• Incorrect or incomplete shipping information
The Kaleido shall not be held responsible for delays caused by circumstances beyond
our reasonable control.

7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of
purchase.
The Kaleido will not be responsible for delivery failures, delays, or additional charges
arising from incorrect, incomplete, or inaccurate address information provided by the
customer.

8. Lost, Damaged, or Tampered Packages
If your package arrives damaged, leaked, tampered with, or if an item is missing, please
contact us within 48 hours of delivery with photographs of the package and product.
Claims submitted after this period may not be eligible for review.

9. Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, incorrect address details, or
refusal to accept the package, the courier partner may attempt redelivery or return the
shipment to us.
Additional shipping charges may apply for re-shipment.

10. Contact Us
For any shipping-related questions or assistance, please contact us:
The Kaleido
Email: info@thehouseofkaleido.com
Phone: +91-9311227203
Website: www.thehouseofkaleido.com
By placing an order with The Kaleido, you acknowledge and agree to this Shipping
Policy