Riviera
Shipping Policy
Shipping Policy
Thank you for shopping with The Kaleido. We are committed to delivering your orders
safely and efficiently. Please review our Shipping Policy below.
1. Order Processing
• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next
business day.
• During product launches, sales, or peak seasons, processing times may be
extended.
2. Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your
location and courier service coverage.
3. Delivery Timelines
Estimated delivery times are as follows:
• Metro Cities: 2–5 business days
• Other Cities and Towns: 4–8 business days
• Remote Locations: 5–10 business days
Please note that these are estimated timelines and may vary due to unforeseen
circumstances.
4. Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before payment.
• The Kaleido may offer free shipping on selected orders, promotions, or minimum
purchase values from time to time.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email,
SMS, or WhatsApp containing your tracking details.
Customers can use the tracking information provided to monitor the status of their
shipment.
6. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due
to:
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier partner delays
• Incorrect or incomplete shipping information
The Kaleido shall not be held responsible for delays caused by circumstances beyond
our reasonable control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of
purchase.
The Kaleido will not be responsible for delivery failures, delays, or additional charges
arising from incorrect, incomplete, or inaccurate address information provided by the
customer.
8. Lost, Damaged, or Tampered Packages
If your package arrives damaged, leaked, tampered with, or if an item is missing, please
contact us within 48 hours of delivery with photographs of the package and product.
Claims submitted after this period may not be eligible for review.
9. Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, incorrect address details, or
refusal to accept the package, the courier partner may attempt redelivery or return the
shipment to us.
Additional shipping charges may apply for re-shipment.
10. Contact Us
For any shipping-related questions or assistance, please contact us:
The Kaleido
Email: info@thehouseofkaleido.com
Phone: +91-9311227203
Website: www.thehouseofkaleido.com
By placing an order with The Kaleido, you acknowledge and agree to this Shipping
Policy
Return Policy
Return & Refund Policy
Thank you for shopping with The Kaleido. We are committed to providing high-quality
fragrances and ensuring customer satisfaction. Please read our Return & Refund Policy
carefully before making a purchase.
1. No Returns on Opened Products
Due to the personal nature and hygiene standards associated with perfumes, we do not
accept returns or exchanges on products that have been opened, used, tested, or
tampered with.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, leaked, or incorrect product, please notify us
within 48 hours of delivery by emailing us at info@thehouseofkaleido.com along with:
• Order Number
• Clear photographs of the product and packaging
• Description of the issue
Upon verification, we will provide a replacement or refund at our discretion.
3. Eligibility for Refunds
Refunds may only be issued in the following circumstances:
• Product received is damaged or defective.
• Incorrect item was delivered.
• Order was canceled before dispatch.
• Product is lost in transit and confirmed by the shipping partner.
All refund requests are subject to review and approval by The Kaleido.
4. Non-Refundable Situations
Refunds will not be provided for:
• Change of mind after purchase.
• Personal fragrance preference or dissatisfaction with scent.
• Minor packaging variations that do not affect product quality.
• Products returned without prior approval.
• Products damaged due to misuse or improper handling after delivery.
5. Return Process
If your return request is approved:
1. Contact our customer support team.
2. Follow the instructions provided for return shipment.
3. Ensure the product is returned in its original packaging with all accessories and
documentation.
Unauthorized returns may not be accepted.
6. Refund Timeline
Once the returned item has been received and inspected:
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.
7. Order Cancellation
Orders may be canceled only before they are dispatched. Once an order has been
shipped, it cannot be canceled.
8. Contact Us
For any questions regarding returns, replacements, or refunds, please contact:
The Kaleido
Email: info@thehouseofkaleido.com
Phone: +91-9311227203
Website: www.thehouseofkaleido.com
By placing an order on our website, you acknowledge and agree to this Return & Refund
Policy.
Inspired by exotic destinations and endless adventures, Riviera is a fragrance that celebrates exploration and freedom. Juicy pineapple introduces a vibrant tropical freshness, balanced by the aromatic depth of balsam fir. The scent settles into a sophisticated blend of oud and cedarwood, creating a distinctive and adventurous signature.
Notes
Top: Pineapple
Heart: Balsam Fir
Base: Oud, Cedarwood
Details
50ml | 1.69 fl. oz.
Parfum
Unisex Fragrance
Made in India
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What Our Customers Say
Discover why fragrance lovers choose us
Absolutely divine! The scent is elegant and long-lasting. I receive compliments every time I wear it.
Floral & WoodyA sophisticated fragrance that transitions beautifully from day to night. The quality is exceptional.
Citrus & AmberThis perfume is pure luxury. The bottle design is stunning and the fragrance is unforgettable.
Rose & VanillaFresh and invigorating. Perfect for everyday wear. The longevity is impressive for the price point.
Aquatic & MuskA captivating blend that makes me feel confident and elegant. This is now my signature scent!
Jasmine & SandalwoodExquisite craftsmanship in every drop. The scent evolves beautifully throughout the day.
Bergamot & LeatherAbsolutely divine! The scent is elegant and long-lasting. I receive compliments every time I wear it.
Floral & WoodyA sophisticated fragrance that transitions beautifully from day to night. The quality is exceptional.
Citrus & AmberThis perfume is pure luxury. The bottle design is stunning and the fragrance is unforgettable.
Rose & VanillaFresh and invigorating. Perfect for everyday wear. The longevity is impressive for the price point.
Aquatic & MuskA captivating blend that makes me feel confident and elegant. This is now my signature scent!
Jasmine & SandalwoodExquisite craftsmanship in every drop. The scent evolves beautifully throughout the day.
Bergamot & Leather